Shipping Policy
Effective Date: July 2026
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are handled Monday through Friday, excluding weekends and public holidays. Once your order has been processed and is ready for dispatch, you will receive a notification via email.
Shipping Destinations
Summit Point LLC ships to a wide range of locations. Shipping availability may vary depending on the destination country or region. Please note that some remote areas may require additional transit time or special carrier arrangements.
Estimated Delivery Times
To provide clear expectations for our customers, we provide the following estimates for our delivery cycle:
- Processing Time: 1–3 business days
- Transit Time: 3–14 business days
- Total Estimated Delivery Time: 4–17 business days
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Please review your order summary during the checkout process for the specific shipping charges applicable to your purchase.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a link to the carrier's website. This allows you to monitor the progress of your shipment in real-time.
Delays and Exceptions
While we strive to meet all delivery estimates, please note that they are not guaranteed. Delivery times may be affected by factors outside of our control, including extreme weather conditions, customs clearance procedures, carrier delays, high seasonal volume, or other unforeseen circumstances.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Summit Point LLC is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an insufficient address, additional shipping charges may apply for re-delivery.
Lost or Damaged Packages
Customers should inspect all packages immediately upon delivery. If you notice any damage to the packaging or products, please report the shipping damage to us within 48 hours of receipt. In the event of a lost package, we will work with the carrier to initiate an investigation.
Large and Heavy Items
Due to their size and weight, oversized products such as certain electric bikes or heavy batteries may require specialized shipping services. These items may have longer transit times or specific delivery requirements, which will be communicated during the shipping process.
International Shipping
We offer international shipping for our electric bikes and accessories. Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient.
Important Shipping Information
- Orders cannot be redirected once they have been dispatched.
- Delivery to P.O. Boxes may not be possible for large items.
- A signature may be required for high-value items like electric bikes.
Contact Us
If you have any questions about our Shipping Policy or the status of your order, please reach out to our customer support team: Summit Point LLC, 3070 Fairwood Dr, Reno, Nevada 89502, United States. Email: sales@esportsgp.com. Phone: +1 (725) 263-1485