Effective Date: July 2026
RETURN & REFUND POLICIES
To qualify for a return with EPSPORT SP, items must be unused and in their original delivered condition. This includes original packaging, manuals, all accessories, and valid proof of purchase. This policy applied by Summit Point LLC covers our e-bikes, batteries, chargers, replacement parts, and all safety equipment.
POLICIES FOR ALL RETURNS
Customers at EPSPORT SP may request a return within 30 days of order receipt. Beyond this 30-day window, Summit Point LLC cannot offer a refund.
NON-RETURNABLE ITEMS
- Personalized products. Clearance and Final Sale goods. Gift cards. Items showing misuse, damage, or unauthorized modifications. Products with improper installation or signs of excessive wear.
RETURN CONDITIONS
Items must be returned in original condition. Any product not in original condition, damaged, or missing parts for reasons not due to our error will not be eligible. Summit Point LLC reserves the right to refuse returns not meeting these criteria.
RETURN PROCESS
- Contact EPSPORT SP at sales@esportsgp.com for a return request. Await a Return Authorization from our team. Securely pack the item in original packaging. Ship to Summit Point LLC at 3070 Fairwood Dr, Reno, NV 89502, United States.
Note: Returns sent without prior authorization may be refused by us.
REFUND PROCESS
Upon receipt and inspection of your return, Summit Point LLC will email you regarding the status of your refund. If approved, your refund will be processed and applied to your original payment method automatically. EPSPORT SP aims for a smooth transaction process for every customer.
REFUND TIMING
Refunds are processed within 5–10 business days after approval. Please note that banking institutions may require additional time to post the transaction to your personal account.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect or damaged item from EPSPORT SP, please contact us within 48 hours at +1 (725) 263-1485. Summit Point LLC may request photos of the damage to expedite your resolution and ensure a quick replacement or refund.
EXCHANGES
We only replace items if they are defective or damaged upon arrival. All exchanges are subject to current availability.
RETURN SHIPPING COSTS
Shipping charges are generally non-refundable. Costs for returning an item to Summit Point LLC remain the customer's responsibility, unless the return stems from our error or a defect.
CONTACT INFORMATION
Summit Point LLC
3070 Fairwood Dr
Reno, Nevada 89502
United States
Email: sales@esportsgp.com
Phone: +1 (725) 263-1485
RETURN AND REFUND POLICY Information
At EPSPORT SP, operated by Summit Point LLC, we strive for complete satisfaction. This Return & Refund policy is designed to be transparent, ensuring your experience with our e-bikes is positive. Please review this policy alongside our Shipping and Warranty terms to understand your rights. We value your business and trust in our premium products.