Warranty Policy | EPSPORT SP
Warranty Policy | EPSPORT SP
Warranty Policy : Coverage | EPSPORT SP
At Summit Point LLC, operating as EPSPORT SP, we stand behind the quality of our products. All electric bikes, batteries, motors, and accessories are covered against manufacturing defects in materials and workmanship under normal personal use per the terms of this policy. This warranty applies solely to the original purchaser and is non-transferable.
Warranty Period
The standard limited warranty for eligible EPSPORT SP products is 12 months from the delivery date, unless otherwise stated on the product page at purchase. This policy, managed by Summit Point LLC, works alongside but remains separate from our Return & Refund Policy to ensure your investment is protected.
What Is Covered
- Defects in materials and workmanship for the bike frame. Manufacturing defects in batteries, motors, controllers, and primary electrical components. Structural failures occurring during regular and intended use. Critical hardware deficiencies on replacement parts and cycling safety equipment.
What Is Not Covered
The warranty does not cover issues resulting from external factors or normal operation. Specifically excluded from this policy are:
- Normal wear and tear including cosmetic damage (scratches, dents). Consumable items: brake pads, tires, tubes, chains, grips, pedals, cables, bearings, and lubricants. Damage caused by misuse, abuse, neglect, or accidental collisions. Improper assembly, lack of maintenance, or unauthorized repairs. Water damage, racing, jumping, or any commercial use such as delivery services or rentals.
Customer Responsibility
- Maintaining valid proof of purchase (receipt/invoice) for all claims. Following all assembly and maintenance instructions provided with the product. Contacting the EPSPORT SP support team immediately upon discovering a potential defect. Storing the product in a safe, dry environment to prevent environmental damage.
How to Submit a Warranty Claim
To initiate a claim, please contact our support team at sales@esportsgp.com with your order number and detailed media of the defect. Customers must receive authorization from Summit Point LLC before returning any product. Items returned without a valid Return Merchandise Authorization (RMA) may be refused.
Inspection Process
Once we receive the returned item or digital evidence, our technical team at EPSPORT SP will conduct a thorough review. Each claim is evaluated individually based on the condition of the product and the nature of the reported manufacturing defect.
Repair or Replacement
If a warranty claim is approved, Summit Point LLC may, at its sole discretion: (1) repair the product using new or refurbished parts, (2) replace the defective part, (3) replace the entire product with an equivalent model, or (4) issue another reasonable solution. Our goal is to ensure your EPSPORT SP ride is back on the road as quickly as possible.
Shipping Costs for Claims
The customer is responsible for shipping the product to our facility. If the warranty claim is approved as a manufacturing defect, Summit Point LLC will cover the return shipping costs of the repaired or replacement EPSPORT SP product back to the customer.
Warranty Limitations
This warranty is limited to the repair or replacement of defective items as described above. We do not offer lifetime warranties. Summit Point LLC shall not be liable for any incidental or consequential damages resulting from the use of your EPSPORT SP electric bike.
Contact Information
For all warranty inquiries and support, please reach out to us:
Summit Point LLC
3070 Fairwood Dr, Reno, Nevada 89502, United States
Email: sales@esportsgp.com
Phone: +1 (725) 263-1485
Warranty Information
By purchasing from EPSPORT SP (Summit Point LLC), you acknowledge and agree to the terms of this Warranty Policy. We reserve the right to modify these terms at any time to reflect changes in our service offerings or manufacturing partnerships.